Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to online customers for a division of products, plans, and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.

Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout.

Contract length: No fixed term

Rate: $25 – $35 per hour

Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.

Hours per week: 10 + hours a week

Location: Remote work online (United States preferred).

Customer support chat workers are in huge demand worldwide right now.

If you can start right away please apply below.